1. Booking Confirmation

All bookings are confirmed once agreed via WhatsApp, email, or website.

2. Payments

Payment must be made as agreed prior to or at the time of service.

3. Cancellations

All cancellations are subject to our Cancellation Policy.

4. Delays

We are not responsible for delays caused by:

• Traffic
• Weather
• Road conditions
• Airport or airline issues

5. Customer Responsibility

Customers must provide accurate:

• Pickup location
• Contact details
• Flight information

Failure to do so may result in missed service.

6. Luggage

Customers are responsible for informing us of excess luggage.

7. Liability

Ronica’s Splendid Tours is not liable for:

• Missed flights
• Lost items
• Indirect damages

8. Right to Refuse Service

We reserve the right to refuse service in cases of:

• Unsafe conditions
• Inappropriate behavior